Phone Service

General

Easyvoice offers a form of 911 service that is similar to traditional 911 service but has some important differences and limitations when compared with enhanced 911 service (E911). With both traditional 911 and E911 service, your call is sent directly to the nearest emergency response centre in your area. In addition, with E911 service, your call back number and address are visible to the emergency response centre call-taker. With Easyvoice 911 service, your call is sent to a national emergency call centre. The call centre operator will confirm your location information and then transfer your 911 call to the emergency response centre nearest your location. You, or someone should be prepared to confirm your address and a call-back number with the operator. If you use a WiFi, or Easyvoice SoftPhone, your 911 calls will be routed to the national emergency response centre; however, emergency personnel do not receive your phone number or physical location information. Do not hang up unless told directly to do so and if disconnected, you should dial 911 again. Your 911 Dialing service is activated when you subscribe to Easyvoice Local Line service. You should ensure your location information that you provided when you registered with Easyvoice is kept current at all times. In case you are not able to speak during the 911 call, the call taker will dispatch emergency response vehicles to your last registered address. Remember that you must update your 911 Dialing information if you move your device to a different location, travel in Canada with your adapter, and/or if you add a new line to your account. You can update your 911 Dialing address information by calling Easyvoice customer service at 1-866-727-4383, or by emailing us. Remember that the 911 Dialing service will not function in the event of a power or broadband outage or if your broadband, ISP or Easyvoice service is suspended or terminated. You should inform any household residents, guests and other persons who may be present at the physical location where you utilize the Easyvoice service, of the important differences in and limitations of VoIP 911 Dialing service as compared with E911 service, as set out above.

Traveling with 911

Unlike traditional phone lines, you can use Easyvoice service anywhere. Easyvoice service is portable to any location that has broadband Internet access. Since Easyvoice uses the address you provided to determine the nearest 911 emergency response centre, when you move your phone adapter within Canada, you must update your new location. Regardless of what address you registered, the national emergency response centre does not receive your phone number or physical location information when you place a 911 call. Customers traveling outside of Canada will not be able to update 911 Dialing. Remember, when you add a line, change your number or cancel your number portability request, you will need to activate 911 Dialing again.